The leadership of Papa John’s pizza has recently been transferred to a new face, with overwhelming approval and praise by fellow colleagues, Steve Richie will now hold the title of Chief Executive Officer of Papa John’s Pizza. Steve Richie has been a long-term employee of the company, first starting in 1996 as hourly wage customer service representative. Driven to be apart of the process Steve would go on to own and operate his own franchise in 2006. Steve’s work ethic and integrity did not go unnoticed as he quickly climbed the ladder of success eventually leading him to be named the president of the company. Steve Richie is revered and admired by his colleagues as someone who will bring back respect and quality to Papa John’s Pizza.
Recently, Steve (@stevemritchie) according to him stated that these few weeks have been the toughest in his 22 years with the company. Therefore, he deemed it necessary to write a note to customers apologizing for their recent actions. Steve writes that any action or offensive words do not represent the company, he further reminds customers that Papa John’s is not one person but a team of staff members and employees who more often than not are family and citizens in their own communities. In the note, Steve Richie also promises that his leadership will not be one of words only, but actions as well. To begin, he promises to send experts to audit the company in the goal of understanding their strengths and weaknesses. In addition, senior management including Steve Ritchie Papa Johns himself will also be on the road meeting with franchise owners, employees, and customers to get a better feeling of what needs to be improved.
The empathy and leadership seen in this letter have some say already vastly improved the image of the brand. The Papa John’s company cannot sustain any missteps and if this letter is any indication of their future, then we can positively say the future is bright for Papa Johns.
Check out this source: https://en.wikipedia.org/wiki/Papa_John’s_Pizza